Mr. Alhasan Azong
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12th March, 2011
Show Seriousness To Gov't Business - Azong Asks Civil Servants
The Minister of State in charge of Public Sector Reform, Alhassan Azong, has asked civil servants to show seriousness to government business to promote national development.
“The attitude that government business is no one’s business must stop,” he said at the launch of a cultural change training programme, organised by the Public Sector Reform Secretariat (PSRS) for heads and management of public institutions in Accra yesterday.
The programme attended by chief executive’s officers and directors as well as heads of Client Service Units of various departments also discussed findings and recommendations of a Client Service Unit Baseline Survey conducted in February, this year.
Mr Azong regretted that some clients suffered in seeking services from government agencies, saying the manner and quality of services offered to prospective clients had constantly fallen short of expectations.
“The public servants should understand that they have signed a social contract to serve the people and should not see their services as a favour to clients,” he stated, stressing it was high time public servants change the old ways of rendering government business.
Mr Azong said public servants could demand for higher pay if they work hard to meet government targets.
He said it was to reverse the lackadaisical attitude of public servants to government work, that the Public Sector Reform Secretariat was organizing the cultural change training programme under the public sector reform initiative to educate public servants on the new trends of delivering government business.
Mr Azong said under the public sector reform government had initiated a number of programmes which had helped improved government service delivery and mentioned some of them as the establishment of Client Service Units, introduction of complaint software in the Metropolitan Municipal and District Assemblies.
He further disclosed that to bring government service closer to the doorstep of the people, the PSRS had developed work charters for the various MMDAs into about six widely spoken local languages to bring the illiterate population closer to the concept of Customer Care Unit (CSU).
The Minister entreated the participant to impart the knowledge they had acquired at the training to their staff for them to have a new perspective of delivering government business to clients.
The Acting Director of the PSRS, Walter Kwao-Anati, in his welcome address, said the training programme was in furtherance of Charters developed for the MMDAs.
The Charters established business standards with timelines for key activities including sanctions for default as well as avenue for swift complaint resolution.
Later discussing the survey conducted by Ruyan Consult, an Accra based consultancy firm to, to among other things, assess the performance of the CSUs under the various government agencies, most of the participants could not agree with the findings of the study, with some questioning the methodology used and the sample size of the research.
The research had sought to portray that clients are not satisfied with the services of the government agencies.
Responding to the concerns, Chief Executive Officer of the Ruyan Consult, Alhaji Yahaya Abdul-Rahman said some of the government institutions failed to answer the questionnaire sent to them, adding that the Ruyan Consult was given limited time to conduct the study.
On the sample size, Alhaji-Rahman said PSRS gave his team to pick respondents from government institutions in Accra.
“The attitude that government business is no one’s business must stop,” he said at the launch of a cultural change training programme, organised by the Public Sector Reform Secretariat (PSRS) for heads and management of public institutions in Accra yesterday.
The programme attended by chief executive’s officers and directors as well as heads of Client Service Units of various departments also discussed findings and recommendations of a Client Service Unit Baseline Survey conducted in February, this year.
Mr Azong regretted that some clients suffered in seeking services from government agencies, saying the manner and quality of services offered to prospective clients had constantly fallen short of expectations.
“The public servants should understand that they have signed a social contract to serve the people and should not see their services as a favour to clients,” he stated, stressing it was high time public servants change the old ways of rendering government business.
Mr Azong said public servants could demand for higher pay if they work hard to meet government targets.
He said it was to reverse the lackadaisical attitude of public servants to government work, that the Public Sector Reform Secretariat was organizing the cultural change training programme under the public sector reform initiative to educate public servants on the new trends of delivering government business.
Mr Azong said under the public sector reform government had initiated a number of programmes which had helped improved government service delivery and mentioned some of them as the establishment of Client Service Units, introduction of complaint software in the Metropolitan Municipal and District Assemblies.
He further disclosed that to bring government service closer to the doorstep of the people, the PSRS had developed work charters for the various MMDAs into about six widely spoken local languages to bring the illiterate population closer to the concept of Customer Care Unit (CSU).
The Minister entreated the participant to impart the knowledge they had acquired at the training to their staff for them to have a new perspective of delivering government business to clients.
The Acting Director of the PSRS, Walter Kwao-Anati, in his welcome address, said the training programme was in furtherance of Charters developed for the MMDAs.
The Charters established business standards with timelines for key activities including sanctions for default as well as avenue for swift complaint resolution.
Later discussing the survey conducted by Ruyan Consult, an Accra based consultancy firm to, to among other things, assess the performance of the CSUs under the various government agencies, most of the participants could not agree with the findings of the study, with some questioning the methodology used and the sample size of the research.
The research had sought to portray that clients are not satisfied with the services of the government agencies.
Responding to the concerns, Chief Executive Officer of the Ruyan Consult, Alhaji Yahaya Abdul-Rahman said some of the government institutions failed to answer the questionnaire sent to them, adding that the Ruyan Consult was given limited time to conduct the study.
On the sample size, Alhaji-Rahman said PSRS gave his team to pick respondents from government institutions in Accra.
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